Sehit Muhtar Mah. Taksim Akarcasi Sok No: 24 Taksim
Reviews and Ratings
Reviews from guests about their experience.
80%
loved their spa retreat and can’t wait to return.
8.0/10
Great
Rooms
5.8
Location
6.4
Service
6.2
Dining
5.4
Guest reviews
8.0/10
based on 5 reviews
8.2
8.2/10 based on 990 reviews
Mason
United Kingdom,
March
2025
6.0/10
I had a decent stay at Istanbul Gonen Hotel. The staff, especially the concierge, Mr. Adem Özçelik, were incredibly helpful and friendly, making my experience much better. However, the location wasn't ideal for exploring the main attractions of Istanbul. The breakfast options were plentiful, yet I found the dining experience a bit lacking on some days.
Rooms
7.0
My room was spacious and clean, but I noticed it could use some updates to reach the five-star standard. The bathroom was modern and well-maintained, contributing positively to my experience.
Service
8.0
The service was generally good, but I encountered some less accommodating staff at the reception. However, the concierge stood out with his willingness to assist and provide local knowledge. which I really appreciated.
Location
7.0
The hotel is strategically located near the airport and opposite a large mall, making it a convenient stay. but it’s not the best spot for those wanting to explore Istanbul's historical sites.
Dining
7.0
Breakfast offered a wide variety of options, which I enjoyed, but I experienced some wait times and a lack of replenishments on certain days. I expected a bit more consistency.
Facilities
8.0
I was pleasantly surprised by the spa facilities, which were a hidden gem. It included a sauna and steam room, perfect for unwinding after a long day.
Sebastian
United Kingdom,
February
2025
6.4/10
My stay at Istanbul Gonen Hotel had its ups and downs. While I enjoyed the cleanliness of the rooms and friendly staff, I was disappointed with the slow service and the misleading shuttle arrangements. The overall experience was decent, but there’s definitely room for improvement.
Rooms
6.0
The rooms I stayed in were clean and comfortable, but I was initially given a smoking room which was problematic for my kids. The manager was understanding and moved us, but the room amenities fell short, like tea bags not being provided despite multiple requests.
Service
5.0
The staff were friendly, yet the service was incredibly slow. Despite several requests for water and tea bags, it often took hours for them to arrive, which was frustrating for my family.
Location
7.0
The hotel is conveniently located near the airport, making it great for quick stays. It's also close to some shopping areas, but somewhat distant from major tourist attractions.
Dining
5.0
While breakfast was varied and enjoyable, the room service left much to be desired. The wait times for food were excessive and I experienced issues with accuracy in my orders.
Facilities
6.0
The hotel had good facilities, but the indoor pool was closed during my stay. The gym was excellent, which was a plus, but I felt the overall amenities could have been better maintained.
Jordan
United Kingdom,
December
2024
5.6/10
My stay at the Istanbul Gonen Hotel was a mixed bag. The hotel's cleanliness stood out, and I appreciated the range of room amenities. The breakfast had its moments, but it certainly could improve, especially in variety. Despite the location's convenience for the airport, the noise levels from my room were quite bothersome, and the staff's attentiveness varied throughout my visit.
Rooms
6.0
My room was clean and comfortable, but I faced issues with noise from the emergency exit which disrupted my sleep.
Service
8.0
The front desk service was efficient. particularly Adem Ozcelik, who was genuinely helpful and knowledgeable about the area.
Location
7.0
The location was very convenient, close to the airport and a mall. however, it felt far from the main attractions.
Dining
5.0
Breakfast was decent, though I expected more variety and quality, particularly regarding the fruits and coffee.
Facilities
6.0
Amenities like room service were great, with tasty food. but the pool service needs improvement; I waited too long for a drink.
Thomas
United Kingdom,
December
2024
5.0/10
I had a disappointing experience at the Istanbul Gonen Hotel during my stay. While the location near Atatürk Airport was convenient and the staff was friendly, the overall condition of the hotel was unsatisfactory. Issues ranged from unclean rooms and outdated amenities to poor customer service, especially when it came to addressing my complaints.
Rooms
5.0
I was surprised at how dirty and smoky my room was upon arrival, which was concerning given my kids' asthma. Despite being promised a room change, I ended up with another subpar room that didn't meet expectations. It felt cramped and poorly maintained.
Service
5.0
The staff's responsiveness varied widely. While some were attentive and friendly, I encountered a lack of urgency in addressing my issues, especially regarding room service. I often waited hours just for basic necessities like water.
Location
5.0
The hotel's location was excellent for airport access and nearby shopping centers, but this advantage is overshadowed by the challenges it presents in reaching more tourist-focused areas without a significant commute.
Dining
5.0
Dining options left much to be desired. Breakfast had a poor selection, and when I inquired about specific items, the quality did not match what I would expect from a five-star hotel.
Facilities
5.0
The facilities seemed promising, yet my experience with the spa and pool was negative, as I was denied access. The overall maintenance of available services was lacking, which left me feeling unsatisfied.
Sophia
United Kingdom,
December
2024
5.8/10
My stay at the Istanbul Gonen Hotel had its highs and lows. On the positive side, I found the staff friendly and hardworking, making me feel welcomed. However, the issues with the breakfast not matching what was promised and the less-than-ideal room circumstances really overshadowed the good parts of my experience.
Rooms
5.0
The first room I got had a strong smell, and the air conditioning failed during my stay. While the room size was fine, I felt it lacked proper maintenance, leading to an uncomfortable experience.
Service
5.0
Although the staff were friendly, their response times to service requests were frustrating. After ordering necessities like tea and water, I often waited hours without any follow-up.
Location
6.0
The hotel's proximity to the airport is a significant plus, which made my arrival and departure convenient. However, getting into the city center was a bit challenging.
Dining
5.0
I was disappointed by the breakfast, which was limited compared to what I expected for a 5-star hotel. They charged more than advertised, and the options were repetitive over my stay.
Facilities
5.0
The gym was commendable and well-maintained; however, the pool facilities were closed for most of my stay. I also found it odd to be charged for games that were advertised as free.
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